Epic Training and EpicU Access  

Superuser training: April 27–May 22, 2026
There are a few group exceptions that will begin training on May 26 (i.e. pharmacy superusers)

End user training: May 26-July 24

Provider training: June 1-July 24

Managers can unenroll and re-register the user for the appropriate class.

All required prerequisite training must be completed prior to attending the class.

You may update and make changes at any time. There is no need to contact the Epic Training team to change class registration.

To optimize class capacity, it is best to make class registration changes at least 24 hours in advance. However, we understand that unavoidable situations do occur. 

The trainee should email epictraining@uabmc.edu and copy his/her manager. The trainee should also follow the unit-specific call-in procedure.

Notification of missing a class should include the name of the user as listed in EpicU, along with the name/date/time of the missed class.
Managers can go into EpicU and reschedule the trainee.

If assistance is needed with rescheduling, the training coordinators can collaborate with the manager.

If the class has already started, the manager may need to wait until after the planned class is complete to re-register the staff member.

Managers will follow unit and organizational procedures for documenting missed classes.

The superuser/class proctor will report via email any incomplete class attendance to the trainee’s manager and to Epic Training.

Late arrivals: If a trainee shows up to class more than 15 minutes late, he/she will be asked to leave the class and will need to attend a different session. We have a tight schedule, so we will try to minimize disruptions for those currently in class.

Leaving early: If a trainee leaves class early, he/she may be asked to attend a different session. Due to the variable class length and content format, leaving early impacts each class differently and will be addressed on an individual basis.

Managers can go into EpicU and reschedule the trainee. If assistance is needed to reschedule, the training coordinators can collaborate with the manager.

If the class is still in progress, managers may need to wait until after the class is completed to re-register the staff member.

Managers will follow unit and organizational procedures for documenting missed classes.

Users must score ≥80% to pass the assessment.

If the user scores <80%:
– Communication is sent to the manager.
– The user has one additional attempt to pass the assessment during class time. Superusers may function as mentors.
– The user may attempt the proficiency assessment two times per day.
– Users are encouraged to remediate prior to reattempting the assessment using EpicU lesson resources.

1. Confirm that you know your uabmc login.
2. Verify that you have completed multifactor authentication (MFA).
3. Review your staff list:
   • Manager validation review: Hyperspace – Proof of Concept Environment (POC)
   • Prepare your calendar with approved requests off and departmental needs.
   • Bring your list of direct reports to registration kickoff.
     • Confirm accurate name spelling
     • Legal first + last names
     • If possible, also provide your middle name or initial and any alternate or maiden names
     • @uabmc.edu is part of the username.

Do not register for a class that does not match your practice area. Instead, please reach out to Epic Manager Validation and provide your legal first and last name – along with your specialty and department. Also, please indicate whether you will need to access Epic in an inpatient or outpatient setting, if you are assigned no training, your entity location (i.e., UAB St. Vincent’s East or clinic name), and your callback number.

If you don’t see any available classes, please email epictraining@uabmc.edu. We’ll do our best to accommodate your request, but due to limited class capacity, we may not be able to meet all scheduling needs.

If you don’t see any seats available, please email epictraining@uabmc.edu. We can review the available offerings to help find a class that meets your needs.

• Epic instructor-led classroom foundational training
• Workflow training (i.e., day-in-the-life scenarios)
• Self-paced virtual e-learning (Users can practice on their own until they feel comfortable.)
• Providers also will attend:
  • User settings labs during the training window
  • THRIVE post-live

E-learning modules may be completed throughout April, but the assessment test will not be available until April 27.

Superusers must complete all required prerequisite e-learnings prior to attending class.

All end users must complete all required prerequisite e-learnings prior to May 22.

Computer labs will be available at each training location prior to May 22 for completing e-learnings. Location-specific computer rooms and times will be shared closer to the training window

This is an efficiency class focused on updating user settings, learning how to perform workflows in fewer steps, and helpful tips and tricks. Classes are discipline-specific and open to all members of the Epic community. The track may include one or two classes. Classes are 1-2 hours and focus on:

• How to keep a cleaner workspace, to reduce cognitive overload
• Personalized note templates
• Tools to optimize ordering workflow
• In-basket quick actions

Classroom learning will provide basic foundational training, while day-in-the-life activities will provide opportunities to walk through realistic situations that users face every day (i.e. handoffs).

You will have the opportunity to practice in the foundational playground in EpicU.

Training for wave 1 end users will be May 26-July 24, 2026. Your managers have signed you up for classroom training times in accordance with your departmental needs and clinical availability/coverage.

Your training is determined by your job category and associated training tracks.

No training, no access, no kidding. Staff will not be given access to Epic at go-live unless they have completed the mandatory training.

If a training session is missed due to an illness or emergency, please email your manager, copy epictraining@uabmc.edu, and include your name, Epic username, and the name of the class you missed. You must work with your manager to reschedule the missed class.

Managers will follow the unit and organizational procedure for documenting a missed class.

Yes, managers have signed their people up for training time slots based on the department’s staffing needs and the clinical coverage required.

Yes, superusers (peer resources from your department) will be available during your shifts for the first few weeks after go-live. They will have a reduced clinical workload, so they can focus on providing at-the-elbow support throughout their entire shift.

At-the-elbow support includes superusers shadowing you during actual patient care, to troubleshoot and provide guidance in real time.

The principal investigator(PI) training track should be assigned to you in EpicU. If it is not listed as part of your training, please email epicmanagervalidation@uabmc.edu to request that it be added.